Refund policy

Thank you for shopping with Nexora Online Store.
Returns
Customers may request a return within 3 days of receiving their order if:
The product is damaged.
The product is defective.
The wrong item was delivered.
Non-Returnable Items
We do not accept returns for:
Change of mind.
Used products.
Products damaged after delivery by the customer.
Refund Process
Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed within 7–10 business days.
Exchange
Exchanges are only available for damaged, defective, or incorrect items.
Contact Us
For refund or return requests, please contact our customer support team.